Frequently Asked Questions

How do I make a purchase?
Visit our online store, select the product, click “Add to Cart” or “Buy Now,” and complete your payment securely at checkout.

Do you have a physical store?
No. We sell exclusively online via our website.

Do you ship to my country?
Yes. We ship to most countries. Available shipping options will appear at checkout based on your address.

How long does delivery take?

• Processing: 1–3 business days from payment confirmation.

• Estimated delivery: 5–12 business days depending on the destination.
  You will receive a tracking code by email when your order is shipped.

What payment methods are accepted?
Credit/debit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay. Apple Pay and Google Pay are available on some devices.

Can I pay cash or on delivery?
Currently, all payments are online via the methods above.

Can I change my order or address?
Orders can only be edited or canceled before processing.
For updates, contact us as soon as possible at [INSERT EMAIL AND/OR WEBSITE]. Once the order is shipped, modifications are not possible.

Can I add more items to an existing order?
For operational reasons, we cannot add items to orders already created. Place a new order for additional products.

Where do the products come from?
We work with logistics centers in the U.S., Europe, and Asia. Orders are shipped from the most efficient warehouse based on location and product availability.

I only received part of my order. Is this normal?
Yes. Orders from different warehouses may arrive in separate packages with individual tracking numbers.

What is the return and exchange policy?
7 days from delivery for withdrawals and 30 days for manufacturing defects. Items must be unused and in original packaging. Refunds are issued after inspection to the original payment method. Shipping costs are non-refundable if the product is correct. Initiate the process via [INSERT EMAIL AND/OR WEBSITE].

What if my delivery is delayed?
Check your tracking code. If delivery exceeds 5–12 business days, contact us for follow-up.

Need more help?
Our team is ready to assist. Contact us at [INSERT EMAIL AND/OR WEBSITE] with your order number and full name.